KRYPTONITE FOR PROCESS INEFFICIENCIES

The genetic code of Celonis:

Purpose:

The Celonis Process mining and analytics engine is a highly sophisticated event log and activity driven analysis tool that provides in depth insights into how transactional processes are executed. It allows analysis even to a case or document item level, revealing inefficiencies, bottlenecks, process deviations, cycle times and rework, all within a highly containerised and user-friendly platform. Celonis comes with a plethora of pre-built analysis apps and starter kits to help organisations hit the ground running with process mining and realise value quickly.

Features:

• Understand the extent of process variations from the expected process ‘happy path’ and their frequency using the Variant Explorer.
• Visualise the level of process compliance and quickly identify suspicious or fraudulent transactions and SoD conflicts using the Conformance Checker.
• Analyse individual cases in depth by revealing all activities from event log data using the Case Explorer.
• Compare organisational units and other dimensions to understand differences, if they are localised or enterprise-wide and why using Benchmarking.

Benefits:

• Process Transparency: Celonis provides a clear, detailed visualisation of actual business processes. This transparency helps organisations understand how processes are being executed in reality, rather than how they are assumed to be.
• Improved Efficiency and Productivity: By identifying bottlenecks, excessive repetition, rework, Celonis empowers organisations to identify opportunities to streamline their processes and automate. This leads to reduced processing times, less waste, and higher overall productivity.
• Cost Reduction: By optimising processes, Celonis helps organisations identify opportunities to eliminate unnecessary or redundant steps to bring down operational costs.
• Compliance and Risk Management: Celonis helps organisations ensure that processes comply with internal policies and external regulations. It can identify and alert about deviations from the approved process, reducing the risk of compliance issues.
• Data-Driven Decision Making: With its advanced analytics and machine learning capabilities, Celonis provides actionable insights based on real data, supporting more informed and effective decision-making.
  
  

A 360 degree view of your business operations

Purpose:

Object centric process mining (OCPM) is the next generation in process intelligence and analytics. It is designed to enable a true 3-D, 360 degree view of business operations, a richer and more accurate view of the real world where processes can be analysed from the perspective of different objects in end to end scenario. With traditional process mining there is of course value in analysing objects within an end to end process, but analysis is confined to that process.With object-centric process mining however, objects can be viewed in different contexts and processes that they are involved in, meaning that root causes of issues can be spotted outside of the initial process that was analysed.

Features:

• Analyse process flows from the perspective of different objects and their involvement in different processes.
• Analytical components readily embedded into the views.
• Colour codes process flows to easily visualise how different processes interact with each other.

Benefits:

• Real world view of your business process based on objects and events to give full clarity across processes.
• Simplified ‘London tube map’ view which provides a rich, comprehensive, yet simple representation of business operations.
• Faster time to insights and root cause detection for more complex scenarios, particularly where the root cause stems from a different process to that where the issue was originally detected.

Collaboration and insight discussion platform of mined data for business minded people

Purpose:

The purpose of Business Miner is to facilitate the sharing of process insights and to encourage active participation of business users in discussing root causes and remediations. Business Miner is specially designed for people who have a deep understanding of their business processes and operations but maybe less familiar with or interested in the technical aspects of Celonis tooling. 

Features:

• Instant insights supported by Q&A based explorations.
• Automated optimisation and financial benefit potential.
• Intelligent recommendations for process improvement.

Benefits:

1. Fast and intuitive interrogation of KPIs.
2. Actively collaborate on process insights with like-minded people.
3. Ensure stakeholder alignment and understanding of discussion points and decisions.

Manage all your improvement opportunities in the one place

Purpose:

The Transformation Hub serves as the central point for quantifying the business impact of Celonis implementations. It aids users in visualising outcomes across various processes, objectives, and value stages, all from one easily accessible and centralised location. It allows you to track and report on your progress by monitoring value realisation over time and visualising the business impact. It also be default supports out of the box content for Celonis' core processes.

Features:

• Create and categorise value opportunities by process and objective
• Priority and status monitoring
• Framed v realised value tracking within defined timeframes
• Executive value reports

Benefits:

• Single source of truth for value opportunity creation and management: Opportunities can be collaboratively managed in a single place for roadmap planning and progress tracking.

• Centralised value tracking: Framed and realised value is aggregated across processes and data models in a single place. Snapshots of KPIs are logged so trends over time are retained.

• Out of the box value tracking and reporting: Value tracking can be easily set up with no code using pre-built formula recommendations and existing KPIs. Value reports are available for a quick overview of program performance and for sharing with stakeholders.

• Continuous Improvement: Encourages stakeholders to pursue opportunities beyond a transformation project to ensure value is sustainably realised.

Your trusty partner for accelerating value opportunities

Purpose:

Process Copilot streamlines and expedites the identification of valuable opportunities throughout a business. It serves as your guide on the journey to process excellence. Customers can embark on their value realisation journey by posing questions to initially comprehend their process, then explore different ways and avenues to enhance performance, and finally take steps such as dispatching follow-up emails or signaling a frequent process deviation to another team. The Process Copilot initially provides some suggested questions based on intelligent insights from your data. You are then able to request further explanation of the rationale behind the suggested questions and begin to expand the line of questioning or ask more specific questions.

Features:

• Natural Language Understanding: Process Copilot's NLP interface deduces user intent even when queries are imprecise, such as requesting data segments without specifying a filter.

• Recommended Questions: At the start, Process Copilot offers three insights into key performance metrics. These insights are derived from KPI monitoring and suggest potential opportunities.

• Integrated Platform Filters: Process Copilot is capable of interpreting and applying filters within the Process Explorer. 

• Actions: Process Copilot enables users to download tables as CSV files, save charts as PNG images, or create emails summarising their findings to share with colleagues.

Benefits:

• Improved Decision-Making: Provides data-driven insights and recommendations for better business decisions.

• Boosted Productivity: Accelerated insights and recommendations allow business minded people to collaborate and take action sooner.

• User-Friendly Interface: Natural language interaction makes it accessible and easy to use for all team members.

Understand the business impact of process improvement changes

Purpose:

Process Simulation is designed to allow organisations to measure the impact of potential process changes on business operations before they are implemented and potentially avoid costly mistakes or oversights. Simulation analysis also can be employed to test different scenarios and potential changes to rectify non-conformant process execution. Organisations can simulate how changes in processes might impact performance, resource utilisation, and other factors, helping stakeholders make informed decisions about which improvements should be implemented to maximise value.

Features:

• Digital Twin extraction of actual process data which forms the baseline model for simulation.
• Create multiple 'as-is' and 'to-be' scenarios and iterations.
• Flexible input parameters to test simulation outcomes.
• Create and distribute simulation and 'what-if' reports.

Benefits:

• Quickly understand the potential change impact cycle times, processing costs and resource utilisation across teams.
• Objective fit-gap analysis for SAP S/4HANA and other system transformation.
• Generate test scenarios that reflect reality.

Create target process models and measure process deviation

Purpose:

The Process Adherence Manager examines business processes by contrasting actual process events with a predefined process model, utilising event data from the Process Intelligence Graph. It assesses if and how actual processes diverge from the expected flow, gauges the impact of each deviation on overall process performance, and identifies the root causes behind these deviations. The Process Adherence Manager operates by extracting a baseline (As-Is) model from data linked to the Celonis Platform and uses its integrated modeling features to transform it into a desired (To-Be) model.

Features:

• Deviation Explorer: Explore and categorise non-conformance by missed events, out of sequence, occurred too often, or exclusive gateway violation.
• Alignment Explorer: Explore different process variations associated with a particular deviation.
• Map Legend: Easily identify and understand the notations and semantics of a process model, such as what the different shapes, lines, and icons stand for.
• Charts & Tables: Create and add charts and tables to aggregate data via specific objects.

Benefits:

• Understand process conformance and deviation from a base model created from actual data to target model perspective.
• View these deviations in comparison to your process model to reveal their impact on performance, such as throughput time.
• Drill down on the deviations to view the factors causing these deviations.
• Move these insights as a filter into the knowledge model for reuse in other actionable insights.
  
  

Action flows for fast, targeted executions and automations 

Purpose:

Celonis action flows are designed to automate and optimise business processes by leveraging data-driven insights to trigger specific actions. They serve multiple purposes, including automating routine tasks and workflows to reduce manual intervention, improving efficiency and reducing errors. Celonis action flows can trigger immediate actions based on predefined conditions or anomalies detected in the data, thus improving operational efficiency and ensuring smooth process execution. For example, low credit risk customers can have credit blocks removed automatically, while high risk customers trigger notifications to credit managers to assess. They also help ensure compliance with regulatory requirements by automatically addressing compliance issues and mitigating risks. Additionally, Celonis action flows enhance customer satisfaction by automating processes that impact customer interactions, ensuring timely and accurate responses.

Features:

• Hundreds of pre-built automations and templates available across even more systems and applications.
• Set up advanced action flows with routers and filters.
• Integration with 3rd-party automation technologies like RPA, iPaaS, and iBPMS. 

Benefits:

• Send and receive notifications immediately upon task execution.
• Eliminate non-value added manual tasks and help reduce inefficiencies and reduce errors.
• Trigger intelligent and meaningful actions to improve process efficiency, both to the benefit of the organisation internally and its communications and interactions with customers and vendors.

Pinpoint what tasks users spend most time on and eliminate inefficiencies

Purpose:

The Workforce Productivity App compliments process mining by providing a user-centric and/or team based analysis of productivity, behaviour and interactions with both productive and non-productive systems such as SAP and Microsoft Office apps respectively, to identify inefficiencies and get an overall appreciation of how active time is spent across applications to understand levels of task execution that provide productive value. It can also be used to compliment action flows which can be set up and triggered directly from the workforce productivity app.

Features:

• Productive system v non-productive system comparison and analysis.
• Copy/paste behaviour insights.
• Productive system transaction usage analysis.
• Custom code usage.
  
  

Benefits:

• Gain insights into cross application interaction which impact productivity and degrade the user experience.
• Understand how a new software release or system upgrade can impact workforce performance.
• Make comparisons between different teams.
• Quickly identify redundant custom code.
• Identify potential candidates for automation and areas requiring user training.

Intuitive platform for custom app building and content organisation 

Purpose:

The Celonis Studio is a low code development platform which brings all capabilities in a centralised location to enable customers and partners to design and build powerful applications using process mining, analytics and automation to enhance daily operations. In the Studio, apps can be built leveraging on the multitude of out of the box actions and connectors, which can then be published and governed using dedicated workspaces and version control.

Features:

• Analysis for ad-hoc analytics and process exploration.
• Knowledge Models to encapsulate business logic for universal application.
• Views for crafting persona-specific, app-like interfaces for everyday tasks.
• Action Flows (& Skills) for generating tasks, alerts, and comprehensive automation flows.
• Simulation tools for what-if scenario analysis.
• Publishing with integrated Version Control.
• Utilisation of workspaces to logically organise apps.
• Studio SDK – a self-service platform enabling developers to extend existing Studio functionalities and support additional use cases.

Benefits:

• Build custom analysis apps where standard content is not sufficient.
• Manage all analysis content in one centralise space.
• Perform adhoc analysis and testing before publishing to the wider community.