Atlassian Software License Reseller Terms

Version 1.0 – Effective 26.03.2025

These terms apply whenever Rapid Enterprise Solutions Limited (trading as Rapid X) supplies or invoices you for Atlassian software licenses.

By paying a Rapid X invoice, placing an order, or using Atlassian products obtained via Rapid X, you agree to these Terms.

1. Parties

Rapid X – Rapid Enterprise Solutions Limited, company no. 08627433, registered office at 4 St Paul’s Square, Liverpool L3 9SJ (“Supplier”).
You / Customer – the individual or entity purchasing or renewing Atlassian software subscriptions through Rapid X.

2. Relationship and Scope

Rapid X acts solely as billing and commercial partner for Atlassian software; all software and hosting services remain provided by Atlassian Pty Ltd or its affiliates.

Rapid X does not provide implementation, configuration, or technical support under these Terms.

Use of all Atlassian products is governed by the Atlassian Customer Agreement.

3. Ordering and Billing

Orders may be monthly or annual as reflected in your Rapid X invoice or quote.

Monthly Subscriptions:

Monthly subscriptions are invoiced in advance for each upcoming monthly billing period.

Invoices are payable immediately upon issue, and Rapid X reserves the right to suspend renewals or subsequent invoices where payment remains outstanding for more than 15 days.

No refunds or credits are available for cancellation or reduction of user tiers within an active billing period.

Annual Subscriptions:

Annual subscriptions are invoiced annually in advance at the commencement of each 12-month term.

Payment is due within 30 days of the invoice date.

The Customer is committed to the selected license tier and term for the full 12 months, subject to Atlassian’s licensing policies.

Upgrades (e.g. increased user tiers) may be requested during the term and are billed pro-rata for the remainder of the subscription year.

Downgrades or reductions are permitted only at renewal.

General Provisions:

Rapid X issues invoices based on usage and pricing information supplied by Atlassian or its authorised distributors.

Rapid X’s pricing reflects the total commercial cost of supplying Atlassian licenses, including applicable third-party and transactional costs incurred in facilitating billing and renewals.

All prices exclude VAT and other applicable taxes unless stated otherwise.

Pricing and renewal costs remain subject to Atlassian’s prevailing list prices and any changes notified prior to renewal.

4. Currency and Taxes

Prices are quoted in the currency stated on the relevant invoice or quotation. Rapid X may determine pricing in any reasonable currency having regard to Atlassian’s published list prices and prevailing exchange rates at the time of billing or renewal.
The prices charged by Rapid X may include adjustments to reflect exchange rate movements, transaction handling costs, payment platform or processing fees, or other commercial factors affecting the cost of supply.
Unless otherwise stated, all prices exclude VAT and any other applicable taxes, duties, or levies, which shall be payable by the Customer in addition to the invoiced amount.

5. Acceptance of Terms

By any of the following actions you confirm acceptance of these Terms:

1. Paying a Rapid X invoice for Atlassian licenses;

2. Requesting Rapid X to renew or modify an Atlassian subscription; or

3. Continuing to use Atlassian products billed through Rapid X.

No signature or separate order form is required.

6. Warranties and Liability

Rapid X makes no warranty regarding the functionality, performance, or availability of Atlassian software.

All implied warranties are excluded to the maximum extent permitted by law.

Your sole recourse for any software issue is against Atlassian under the Atlassian Customer Agreement.

Liability Cap: Rapid X’s total aggregate liability in any 12-month period shall not exceed the total fees paid by you to Rapid X during that same 12-month period.

Rapid X is not liable for any indirect, consequential, or loss-of-profit damages.

Nothing limits liability for death or personal injury caused by negligence, or for fraud.

7. Confidentiality and Data Protection

Each party must protect the other’s confidential information and use it only to perform obligations under these Terms.

Where Rapid X processes personal data on your behalf, it will do so in compliance with the UK GDPR and the Data Protection Act 2018, acting solely on your documented instructions.

Rapid X may use reputable subprocessors (including Atlassian and its distributors) subject to equivalent data-protection obligations.

A full Data Protection Policy is available at Rapid X ISMS - Data Protection Policy.

8. Termination

These Terms apply for as long as Rapid X acts as your billing partner.

You may stop renewals at any time by notifying Rapid X at least 30 days before the next billing cycle.

Rapid X may terminate immediately for non-payment or material breach.

Termination does not affect your direct relationship with Atlassian or any accrued payment obligations.

9. Notices

Notices or queries may be sent to billing@rapid-x.com or to the contact email stated on your invoice.
Electronic communications are deemed received on the next business day.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

11. Updates to These Terms

Rapid X may update these Terms from time to time. The latest version will always be available at
rapid-x.com/legal/atlassian-reseller-terms
Your continued use of Atlassian products billed via Rapid X constitutes acceptance of any updated version.