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Jira Service Management Implementation Packages
Explore the right JSM package for your organisation
Essentials
This package delivers all the fundamentals you need to get up and running quickly. It includes implementation of core ITSM capabilities, aligned to best practice templates, plus essential training to equip your team with the confidence to manage day-to-day service delivery.
Growth
Building on our Essentials offer, the Growth package unlocks greater configurability and scale. It includes enhanced setup across SLAs, workflows, automation, and integrations – giving your teams the tools to work smarter and faster.
Scale
For organisations with complex requirements, compliance needs, and multi-team service operations, the Scale package delivers a fully bespoke Jira Service Management implementation. From security and governance to automation and analytics, we work with you to design a future-proof platform that flexes with your business.
The basics
Discovery assessment
Incident + Service Management
Change + Problem Implementation
Asset Management
Event Management
Automation
Templated Automations
Up to 15 Automations
Up to 20 Automations
Knowlebase
Basic Confluence Setup
Full Confluence setup
Reporting + Dashboards
Out-of-the-box dashboards
5 custom dashboards
10 Dashboards + Integration into external dashboarding
Look + Feel
Standard Portal Customisation
Advanced Customisation
SLA + Customisation
Standards SLAs
Up to 10 SLAs
Out the Box fields and workflows
Up to 5 custom workflows and custom fields
Advanced Custom Fields and Workflows
Enhance your Implementation
Some of our other service packages will further enhance your Jira Service Management Solution.