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Rovo

Rovo is Atlassian’s AI-driven virtual assistant, designed to enhance productivity, streamline workflows, and provide intelligent insights across your Atlassian ecosystem. Whether you're managing projects in Jira, collaborating in Confluence, or optimising IT service management, Rovo helps teams work smarter by automating repetitive tasks, surfacing relevant information, and providing real-time recommendations.

As an Atlassian Solutions Partner, Rapid X helps organisations integrate, configure, and maximise the benefits of Rovo within your workflows. We ensure that Rovo is set up to complement your existing processes, delivering AI-powered automation, faster decision-making, and seamless collaboration. With intelligent data processing, workflow optimisation, and smart search capabilities, Rovo transforms how your team interacts with their Atlassian tools, reducing manual effort and increasing efficiency.

Work Automation

Rovo streamlines workflows by automating repetitive tasks, reducing manual effort, and keeping projects on track. From auto-assigning tasks based on workload to suggesting next steps in a workflow, Rovo ensures teams can focus on high-value work while routine processes run in the background.
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Intelligent Search & Insights

Rovo helps teams quickly find the information they need by surfacing contextually relevant pages, tickets, and documents from across Jira, Confluence, and other Atlassian tools. With AI-driven recommendations and natural language search, users spend less time digging for information and more time making informed decisions.

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FAQs

Navigating the world of AI-powered automation can be complex, but Rovo makes it simple by bringing intelligent insights, automation, and efficiency to your Atlassian tools. Our FAQ section answers the most common questions about how Rovo enhances Jira, Confluence, and Jira Service Management, how it helps teams work smarter, and what benefits it brings to your organisation. Whether you’re curious about AI-driven ticket management, workflow automation, or smart knowledge surfacing, you’ll find the answers here.

What is Rovo, and how does it enhance Jira and Confluence?

Rovo is Atlassian’s AI-powered assistant designed to automate workflows, surface relevant insights, and improve productivity within Jira, Confluence, and Jira Service Management. It helps teams work smarter by suggesting solutions, automating repetitive tasks, and providing real-time knowledge recommendations.
How does Rovo improve IT Service Management (ITSM) in Jira Service Management? Rovo enhances ITSM by offering AI-powered ticket recommendations, predictive analytics for incident resolution, and automated knowledge surfacing to help agents resolve tickets faster. It also enables bi-directional AI translations, making multi-language support effortless.
Can Rovo help reduce manual work and automate repetitive tasks? Yes! Rovo can automatically assign tasks, suggest responses, and generate knowledge base articles based on previous issues. It also integrates with Jira automation rules to streamline ticket workflows, reducing the need for human intervention.
Does Rovo provide AI-driven reporting and analytics? Absolutely. Rovo can analyse ticket trends, common customer queries, and service performance metrics to help teams make data-driven decisions. It also generates insights on workload distribution and recurring issues to improve efficiency.
How does Rovo’s AI-powered search improve productivity? Rovo intelligently surfaces relevant pages, past tickets, and documentation based on context, reducing time spent searching for information. Its natural language processing (NLP) capabilities allow users to find what they need faster, even if they don't use exact keywords.
Is Rovo secure, and how does it handle sensitive data? Yes, Rovo is built with enterprise-grade security, following Atlassian’s strict compliance standards. It respects user permissions, access controls, and data governance policies to ensure sensitive information is only surfaced to authorised users.