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Atlassian Consulting Services

Atlassian tools are powerful, but without the right expertise, they can become complex and underutilised. Our Atlassian Consulting Services help you implement, optimise, and scale your Atlassian ecosystem, ensuring your tools align with your business goals. Whether you need expert guidance on implementation, migration, licensing, training, or ongoing support, we provide tailored solutions that drive efficiency, collaboration, and long-term success.

With deep Atlassian expertise and a proven track record, Rapid X empowers your teams to get the most out of their tools, without the headaches of trial and error.

License Management
Implementation
Migration
Training
Support

License Management

Atlassian’s licensing structure can be complex, and many organisations end up overpaying for unused licenses or lacking critical functionality because they don’t have the right plan. Effective license management is about optimising costs, ensuring compliance, and aligning tools with business needs.

At Rapid X, we simplify license management so you can focus on using Atlassian tools without the administrative burden. Whether you’re purchasing, renewing, consolidating, or optimising licenses, we provide expert guidance to make sure you’re getting the most out of your investment.

Why should you use Rapid X for license management?

Proactive License Optimisation
We continuously monitor usage to identify opportunities for cost savings and efficiency improvements.
Flexible Billing & Payment Options
We simplify procurement by consolidating all your Atlassian licenses into a single invoice, regardless of how many sites or organisations you manage.
Seamless License Transfers & Upgrades
Need to switch from monthly to annual billing, Standard to Premium, or Server to Cloud? We handle all transitions smoothly.
Integration with Your Business Strategy
We ensure your licensing model supports your long-term business and IT strategy, rather than just focusing on short-term costs.
How can Rapid X help optimise my Atlassian licenses? We assess your current usage, remove unnecessary licenses, and recommend the best licensing tier for cost efficiency. Our experts ensure you only pay for what you need while keeping your teams fully operational.
Can you consolidate multiple Atlassian instances under a single invoice? Yes, we offer flexible billing solutions that consolidate multiple Atlassian sites and organisations into one easy-to-manage invoice, reducing administrative overhead and simplifying procurement.
What’s the benefit of purchasing licenses through Rapid X instead of Atlassian directly? We provide expert guidance, along with potential discounts. Our license management services also includes renewal tracking, cost forecasting, and compliance checks.
Can you support Marketplace app licensing alongside Atlassian products? Yes, we manage both Atlassian core product licenses and Marketplace add-ons, ensuring cost-effective bundling and seamless renewals so that your tools stay up to date.

Implementation

Unlock the full potential of your Atlassian tools with a tailored implementation approach that aligns with your business objectives, and sets your Atlassian investment up to be the success it should be. Atlassian products, whether Jira, Confluence, Bitbucket, or Jira Service Management are incredibly powerful, but without the right setup, they can quickly become complex and underutilised. That’s where we come in.

At Rapid X, we don’t just implement software, we create high-performing ecosystems designed for scalability, efficiency, and long-term adoption.

How Rapid X help you succeed

Expertise in Best Practices
We bring proven methodologies to ensure your setup is efficient, scalable, and aligned with industry standards.
Optimised for Your Business
We tailor configurations, workflows, and automations to fit your exact needs, ensuring long-term success.
You Don’t Know What You Don’t Know
Our deep Atlassian expertise helps you leverage features and integrations you might not even be aware of.
Dedicated Support & Guidance
We don’t just implement; we ensure long-term success with post-go-live optimisation and troubleshooting.
How do you ensure a smooth implementation process? We follow an Agile implementation methodology, ensuring flexibility and continuous improvement throughout the process. Our structured approach includes discovery, planning, configuration, testing, and user training, allowing us to iterate based on feedback and deliver a seamless rollout with minimal disruption to your business.
Can you customise Atlassian tools to fit our specific workflows? Yes, our implementation process focuses on aligning Jira, Confluence, and other Atlassian tools with your unique business processes, ensuring maximum efficiency and adoption. We'll work with you to ensure you get maximum value from your investment, putting your desired business outcomes at the forefront of the implementation plan.
How long does an Atlassian implementation typically take? The timeline depends on the complexity of your requirements, but we work iteratively, ensuring you see value quickly while continuously refining based on user feedback. 
What kind of support do you provide after implementation? Throughout our engagement, we aim to ensure that you have the skills needed to be self-sufficient. Additional expert training can be arranged and we’re also happy to provide on-going, flexible support services to meet your specific needs.

Migrations

Migrating your Atlassian tools, whether from Server to Cloud, Data Center to Cloud, or consolidating multiple instances, can be complex, time-consuming, and full of risks if not handled properly. A poorly executed migration can result in data loss, system downtime, broken integrations, and frustrated users.

At Rapid X, we provide a structured migration services to ensure your transition is smooth, secure, and optimised for long-term success. Whether you're moving a single Jira or Confluence instance or consolidating multiple sites into a unified environment, our experts ensure minimal disruption and seamless continuity for your teams.

How We Handle Atlassian Migrations

Pre-Migration Assessment
We analyse your existing setup, dependencies, and data structures to identify potential challenges before migration begins.
Migration Strategy
Every migration is different. We create a bespoke migration plan based on your business needs, technical constraints, and future scalability.
Phased Testing & Validation
Before fully switching over, we conduct test migrations in a sandbox environment, ensuring everything works as expected.
Post-Migration Support & Optimisation
Once live, we fine-tune configurations, train users, and provide ongoing support to ensure full adoption and efficiency.
What types of Atlassian migrations do you support? We handle Cloud migrations, Server-to-Cloud transitions, Data Center migrations, and multi-instance consolidations, ensuring a structured, secure, and disruption-free process.
How do you minimise downtime during a migration? We use a phased migration approach, conduct test runs in a sandbox environment, and schedule migrations during off-peak hours to reduce business impact.
How long does an Atlassian migration typically take? Migration timelines vary based on the complexity of your instance, but our structured approach ensures minimal delays. We provide a clear timeline during the initial assessment.
What happens to my historical data during a migration? We assess your existing data and determine the best approach for transferring and optimising it. This includes cleaning up outdated information, mapping data structures, and ensuring compliance with security and governance policies. Our goal is to bring over the necessary data while maintaining system performance and usability.
How do you ensure minimal downtime during an Atlassian migration? We follow a phased migration approach that includes comprehensive planning, testing, and risk mitigation. By running pilot migrations, ensuring data integrity, and scheduling transitions during low-impact periods, we minimise disruption and ensure a smooth transition for your teams.

Training

Providing teams with the right tools is only the first step, ensuring they can use them effectively is what delivers real business value. Our Atlassian Training Services equip users with hands-on learning, expert-led workshops, and role-based training designed to align with your organisation's workflows and goals. We also provide tailored video guides for your team to reference.

At Rapid X, we believe in practical, real-world training that ensures your teams understand the tool they're being asked to use. 

Why is training so important?

Successful Adoption & Confident Users
With the right training, users feel empowered and comfortable with their tools, leading to higher engagement and seamless integration into daily workflows.
Consistent & Efficient Workflows Across Teams
Standardised training ensures all teams follow best practices, improving collaboration, efficiency, and overall system effectiveness.
Maximised Automation & AI Capabilities
Comprehensive training helps teams unlock powerful features like automation and AI, streamlining workflows and boosting productivity.
Optimised Licensing & ROI
When teams fully utilise their tools, businesses get the most value from their licenses, ensuring cost efficiency and long-term success.
What types of Atlassian training do you support? We provide a mix of live workshops, on-demand training, along with reuseable video content.
Do you offer training for non-technical teams? Absolutely! We offer training for HR, marketing, finance, and operations teams, helping them leverage Atlassian tools beyond IT.
How do you ensure long-term adoption after training? We provide ongoing support, refresher sessions, internal documentation, and self-service learning materials to keep teams engaged and informed.
What type of Atlassian training is best for my team? The best training depends on your team’s roles, experience level, and how they use Atlassian tools. We offer role-based training for admins, and end-users, covering everything from Jira project management to advanced automation. Our flexible training formats, including live sessions, on-demand content, and hands-on workshops, ensure your team gets the knowledge they need in the way that suits them best.
How can Atlassian training improve efficiency and tool adoption? Structured training reduces friction and helps users feel confident and capable in their tools. By teaching best practices, optimising workflows, and demonstrating time-saving automation, training ensures teams use Atlassian products effectively from day one. The result? Faster project delivery, fewer mistakes, and better collaboration across departments.

Support

Keep your Atlassian tools running smoothly with expert-led support tailored to your business needs. Whether it's troubleshooting, optimisation, or ongoing advisory, we ensure your systems stay reliable, secure, and aligned with your goals.

Even the best-configured Atlassian environments require ongoing maintenance, updates, and expert assistance to ensure optimal performance. Our support services provide proactive monitoring, troubleshooting, and continuous improvement to keep your teams working without disruption. At Rapid X, we go beyond break-fix support. We provide a strategic partnership that helps you adapt, scale, and improve your Atlassian ecosystem over time.

Why Rapid X are you ideal support partner

Light-Touch, Expert Assistance
With flexible support plans, you get on-demand access to Atlassian-certified experts for as little as a day or two per month.
Strategic Advisory
Atlassian tools evolve, and so should your implementation. Our support service isn’t just about fixing issues; we provide ongoing strategic guidance.
Proactive is Better than Reactive
Many issues with Atlassian tools can be avoided with regular health checks, system optimisations, and proactive monitoring.
Full Ecosystem Support
Our support service covers the entire Atlassian ecosystem, ensuring seamless integrations, optimised performance, and expert guidance for all your tools.
What does an Atlassian support service cover? Our support service covers troubleshooting, performance optimisation, workflow customisation, user management, security reviews, and strategic advisory across the full Atlassian ecosystem, including Jira, Confluence, Bitbucket, and Jira Service Management.
How flexible are your support plans? We offer tailored support plans, ranging from light-touch assistance (a day or two per month) to fully managed services. You can scale your support up or down as needed, ensuring you get the right level of help without unnecessary costs.
Why invest in a support service if we have in-house admins?

Even experienced admins benefit from specialist expertise, proactive system monitoring, and strategic advisory to ensure best-practice implementations. Our team stays up to date with Atlassian’s latest features and roadmap, ensuring your business remains agile and competitive.

If you need on-demand expertise or help optimising your Atlassian tools, Rapid X’s support service ensures you get the most value from your investment.
Will we have an account manager? Yes, every support customer gets an account manager who provides budget oversight, strategic guidance, and ensures you get maximum value from your investment. They’ll work with you to prioritise initiatives, optimise licensing costs, and align Atlassian tools with your business goals.

Find out more about our services

Book a meeting

Unlock the Full Potential of Your Atlassian Tools with a Trusted Partner

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Maximising the value of your Atlassian solutions requires the right expertise and a partner who understands your unique business needs. As an Atlassian Solution Partner, Rapid X helps organisations streamline their workflows, optimise their toolsets, and drive real results with Jira, Confluence, and Jira Service Management.

With deep experience across ITSM, Agile, and Cloud, we provide expert guidance, tailored implementations, and ongoing support to ensure your teams get the most out of their Atlassian investment. Whether you’re looking to improve collaboration, automate processes, or scale your operations, we’re here to help you succeed.